CUSTOMER QUERIES / COMPLAINTS
Thabaletsi Tombstones — fill in the branch section
TEST VERSION — not live yet. Do not use for real complaints.
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Branch section
Branch
Set by your branch link.
Assisted by
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C5 order number
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Date of customer complaint
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Customer name & surname
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Customer contact number
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Tell the customer before you take their details
I have told the customer this, and they agree
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Date of erection
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Not erected yet / not known
Type of stone
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Problem as per customer
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Write what the customer said, in full.
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Factory section
Not for the branch. The factory fills this in later:
Factory comments
Reason for repairs
Client quoted for repairs
Client paid for repairs
Repairs authorised by
Date repaired
Reference note (leave empty)
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